Privacy policy

Last updated: 19 October 2026

At The JA Vegan, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your information when you visit thejavegan.com, make a purchase, access our digital products or contact us.

Our website is powered by Shopify.

1. Information We Collect

Depending on how you use our website, we may collect:

Personal details: Your name, email address, billing information and any other details you provide.
Order information: Products purchased, payment status and transaction history.
Account information: Details needed to create and manage your account or access online courses.
Technical information: Your IP address, browser, device information and website activity.
Communications: Information you share when contacting us or requesting support.

Payments are processed through secure third-party payment providers. We do not directly store your full payment card details.

2. How We Use Your Information

We use your personal information to:

Process purchases and deliver digital products.
Provide access to online masterclasses and downloadable resources.
Send order confirmations, access instructions and important account updates.
Respond to enquiries and provide customer support.
Improve our website, products and customer experience.
Send promotional emails where permitted by law.
Protect against fraud and comply with legal obligations.

Where required, we rely on your consent, our contractual obligations, legitimate interests or legal requirements to process your information.

3. Shopify & Third-Party Services

Our website operates through Shopify, which processes customer information to support our online store.

We may also share necessary information with trusted service providers, including payment processors, digital product and course platforms, email marketing services and website analytics providers.

These providers process information to deliver their services, subject to applicable privacy requirements.

We may also disclose information where legally required.

For more information about Shopify's practices, please see the Shopify Consumer Privacy Policy.

4. Cookies & Analytics

Our website uses cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity and improve the shopping experience.

Some cookies may also support advertising and marketing.

You can manage cookies through your browser settings and any privacy controls available on our website.

5. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing, we may send you updates about recipes, products, masterclasses and special offers.

You can unsubscribe at any time using the link in our emails.

Unsubscribing from marketing will not prevent you from receiving essential emails about your purchases or account.

6. Sharing & Targeted Advertising

Shopify and certain advertising partners may process information about your website activity to provide personalised shopping experiences or advertising.

Depending on your location, you may have the right to opt out of certain data sharing or targeted advertising.

You can manage these preferences through our Data Sharing Opt-Out page.

Where applicable, we also recognise Global Privacy Control signals in accordance with Shopify's supported privacy features and relevant law.

7. Data Security & Retention

We take reasonable steps to protect your personal information and use trusted platforms to support secure transactions and digital delivery.

However, no online system can guarantee complete security.

We retain personal information only for as long as reasonably necessary to provide our services, maintain customer accounts, meet legal obligations and resolve disputes.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your information, subject to legal requirements.
Object to or restrict certain uses of your information.
Withdraw consent where processing is based on consent.
Request a copy of your information.
Opt out of certain targeted advertising or data sharing.

To make a privacy request, please email thejavegan@gmail.com.

We may need to verify your identity before completing your request.

You may also manage certain information processed by Shopify through the Shopify Privacy Portal.

9. International Data Transfers

As our website serves customers internationally, your information may be processed or stored outside your country of residence.

Where required, appropriate safeguards are used to protect personal information transferred internationally.

10. Children's Privacy

Our website and digital products are not intended for children. We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us.